1. MKLIGHTS, hereinafter referred to as the supplier, guarantees that all products are fully guaranteed for a period of 5 years from the production date, provided they are used in accordance with their intended purpose.

2. This warranty is exclusively provided by the supplier to the customer to whom the invoice is issued.

3. The warranty consists of repairing or replacing products that can be proven to be defective or affected by any manufacturing defects, as determined solely by the supplier.

4. To obtain repair or replacement under warranty, a written notice must be delivered to the supplier within 60 days from the discovery of the defect.

5. The warranty is valid only if all of the following conditions are met:

a) The products are used in accordance with the technical specifications.

b) The products have been installed by qualified personnel and in accordance with the provided mounting instructions.

c) No modification or alteration of the products has been made without prior written authorization from the supplier.

d) The faulty product must be kept by the customer in its original state to allow the supplier to conduct necessary analysis and determine the cause of the failure. The supplier will repair or replace defective products upon receipt of the returned products, with freight prepaid.

e) The decrease in the output flux of LED sources is a natural phenomenon of this product technology and is not covered by this warranty. If more than 30% of the LED sources fail, the supplier guarantees repair or replacement of the fixture after verifying and confirming manufacturer responsibility.

6. The warranty covers products for a maximum usage of 20,000 hours within a period of 5 (five) years, which corresponds to an average operating time of 11 hours per day. The electronic driver is covered when used at Ta 25°C for up to 20,000 hours within a period of 5 (five) years, which corresponds to an average operating time of 11 hours per day.

7. In the event that the product exhibits manufacturing defects or issues covered by this warranty, the supplier may, at its sole discretion, proceed with the repair and/or replacement of the product with an equal or equivalent one, taking into consideration any technical advancements that have occurred since the faulty product was manufactured.

8. The warranty does not cover:

a) Defects caused by unexpected and unpredictable events, such as accidents, force majeure, acts of vandalism, public riots, fires, intense weather phenomena, or any other event that is not connected to manufacturing defects.

b) Defects caused by impulsive perturbations (surge) exceeding the limits permitted by current regulations.

c) Defects caused by tampering or previous repairs without the written authorization of the supplier.

d) Additional costs such as freight for the repair of defects, product removal and assembly costs, labor, transport for failed fittings, or any other costs related to the repair of defects will be the responsibility of the customer.

e) Products with original supplier labeling that have been altered, damaged, or removed by the buyer or a third party.

f) Any collateral damage to equipment or objects that may occur as a result of product failure.

g) Improper or incorrect use or installation.

h) Products whose failure has been caused by a product or component not supplied by the supplier.

9. This warranty is the only and exclusive form of guarantee between the supplier and the customer for the supplied product.

10. No additional claims or demands, other than those covered by this warranty, can be made to the supplier regarding defective products. No compensation or other charges can be expected or debited. No storage fees for defective products can be requested or charged.

11. Failure reporting procedure:

a) The customer must send a written notice to the supplier.

b) Invoice references (number, date).

c) Quantity of faulty and/or defective fittings.

d) Installation place:

The guarantee will be accepted after providing certification of the correct installation and commissioning of the electrical installation to which the product is connected.

Once this is done, the supplier will issue authorization to the customer for the return of the faulty goods. No items will be accepted if official authorization for return has not been issued by the supplier.

Once the analysis of the faulty fittings is completed, the supplier will confirm the causes of the customer’s failure and determine if it is covered by the warranty.

If the failure is covered by the warranty, the supplier will proceed to repair or replace the product(s).

The supplier may charge the customer for freight expenses related to returned fittings that are not defective, as well as any costs associated with managing, analyzing, and transporting the goods.

MKLIGHTS reserves the right to modify the terms of this warranty document without prior notice.

January 1st, 2023